Reviews

Job review from in Fairborn, OH 45324

Overall Rating:

5  out of 5
Our Overall Service

I had a wonderful experience with this company. Martin came to my house one day and inspected my roof he said that he thought there was enough damage from hail and wind to have my roof replaced by my insurance. He was correct and then my great experience to a new roof began!!

Call Representative

Ashley called from the company to go over my bill and let me know what the process was. She was very friendly and informative.

Sales Process

My sales representative is Martin he is wonderful. From the very first time he was in the neighborhood and asked me to consider having my roof done I have never felt pressured to do anything I did not want too. Actually, at first I told him no and he left the paperwork with me and did not try to pressure me. I then decided to do it. This is the first time I had filed a claim with my insurance, he helped me through the whole process, he even helped me call the insurance company and was there for he adjustors visit. I called him every time I had a question or was not sure what was going on he always answered me quickly and took the time to help me through the process, and I am a worry wart!! He never got angry that I called or questioned what was going on. He assured me that it would not cost me more than our original agreement and went over the contract with me and explained everything. The terms he told me were exactly what I owed (my deductible). I really can't say enough good about Martin he dealt with the insurance company, he was there when the adjuster was there, he organized everything and he checked on the crew when they were working. He truly cares about making sure I am happy with the job and that I am comfortable with the process. I have recommended him to anyone who even mentions having a roof or siding done at their home.

Our Installation Crew

They were great, worked quickly, made sure it was right and asked questions if they were not sure what I wanted done.

The Cleanup Process

Was great!! The workers cleaned up everything I asked Martin to ask them to be careful about leaving nails in my front yard because that is where my dog goes when she is outside and they did better than that they cleaned the front the back and the sides sweeping the sidewalks and even put my camper back in my driveway that we had in the front yard while they worked so it was not in the way. They were really nice people.

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What made you choose our company:

The true answer is because they were there. Martin came around the neighborhood did not pressure me but told me about the company and a little about what they would do. Then he did not pressure me he let me get back to him but as soon as I did he did everything he could to be helpful and make the process smooth. Thanksgiving my brother told me that some company had come around his neighborhood and said the same thing Martin did that they would only owe what was originally discussed but in the end he owed a lot more for wood, so being a worried person I called Martin again and he assured me this would not be the case and when I talked to Ashley she agreed with what Martin said. I have had a great experience I work a lot of hours and Martin did almost all the work and even came to my work to help me do the parts I had to do ( I work about 3 blocks from my house). He made me feel as if I never bothered him and most importantly I am very happy with the job they have done on my home and I never paid a dime more than he originally told me. I highly suggest giving them a shot if you are looking for a roof or siding.

American Dream Home Improvement
Owens Corning Preferred Contractor
Serving OH including the Greater Columbus area
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Our Locations:

American Dream Home Improvement
6265 Riverside Dr #1N
Dublin, OH 43017
1-614-698-7707
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